Travel updates for United Airlines’ Hawaii-bound passengers

check in for their Hawaii flights at least three hours before and no less than 90 minutes before departure


—As the demand for summer travel begins to increase, United Airlines reminds Guam customers of the enhanced safety protocols required by the State of Hawaii and for destinations beyond the Aloha State.

Justin Marion, United’s general manager of airport operations in Guam, said, “Travel and safety requirements have changed significantly for every destination as a result of COVID-19. There are a few more steps that passengers need to take before departing Guam, and we ask United customers traveling to Hawaii to allow additional time for processing through for their flight.”

Enhanced federal, Hawaii, and Guam safety protocols require passengers to allow more time to clear the Guam Airport health screening, Transportation Security Administration checkpoints, Hawaii pre-clearance, and U.S. Immigration requirements before departing for Hawaii. Passengers are asked to check in for their Hawaii flights at least three hours before and no less than 90 minutes before departure.

Hawaii requires that terminating travelers present a negative COVID-19 test result within 72 hours of departure or proof of vaccination (for residents of the U.S. and U.S. territories) to avoid the government-required quarantine. This information should be uploaded to the Hawaii Safe Travels site prior to departure for Hawaii. Specific details can be found on the Hawaii Safe Travels page at


United extends Hawaii pre-clearance benefits to Guam passengers

“For travel to Hawaii, United passengers can pre-clear in Guam and bypass the screening lines when they land. This step is designed to ensure a safer experience and a smoother arrivals process in Hawaii,” Marion said.

In May, United announced that it is extending the Hawaii Pre-Clearance process to Guam to assist Hawaii-bound passengers to meet Hawaii’s travel requirements before landing. Hawaii requires that terminating travelers present a negative COVID-19 test result within 72 hours of departure to avoid the government-required quarantine.

At the Guam Airport, United has set up a special Hawaii Pre-clearance desk at the departure gate to assist transiting passengers before they board. United helps to ensure that all passengers have enrolled in Hawaii’s Safe Travels program, completed the COVID-19 questionnaire within 24 hours from departure, and uploaded the required test results. United issues passengers a blue United wristband if they qualify to bypass airport screening in Hawaii. Transiting passengers will need to enroll in the Hawaii Safe Travels site and answer the questionnaire to receive a wristband. Customers who have been pre-cleared and receive a wristband will be able to skip the screenings in Hawaii and begin their trip as soon as they land.

“We thank our customers in Guam, the Marianas, and Micronesia for their understanding and patience as they begin to enjoy travel again,” Marion said. “Our focus is to keep customers and employees safe throughout their journey while helping them enjoy a smooth arrival process in Hawaii. It is our pleasure to welcome our customers back, and we are here to assist them with any questions they have about the travel process.”

Enhancing customer experience and elevating systemwide safety

Since the COVID-19 pandemic began, United made numerous enhancements to its business that improve the travel experience and make travel safer for its customers and employees through more touchless services. Customers can access flight information, check in, download boarding passes, and board United flights using the United app on their smartphones.

This year, United announced its new Travel-Ready Center in the United app and online where customers can review COVID-19 travel requirements by destination, find local testing options, and upload any testing and vaccination records that their destinations require. United also began allowing all customers to fly standby on another flight to the same destination on the same day for free, and all MileagePlus® Premier® members now confirm a new flight on the same day to the same destinations at check-in when space is available in the same fare class. The United CleanPlus program continues to team up with Clorox and the Cleveland Clinic to guide its cleaning and safety protocols.


Editor’s Note: This story was updated on July 9, 2021, at 2:03pm, to insert the fourth paragraph at the request of United Airlines’ PR company in Guam.

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